FAQs
You Asked, We Answered
Here are the frequently question asked by customer
ABOUT US
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Before we even launching a website, we were selling on a platform called 'Instagram' and we have been in this industry since 2015, so we really get to know which factory produce which product the best. You can follow our instagram for more daily instagram stories details of the product, join our telegram and instagram to see more real videos of the items
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our items showed on instagram, website, and telegram may not be all, you can feel free to request by sending us picture.
PAYMENT METHOD
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for now we do not accept paypal. we accept wise payment and we HIGHLY recommend you to use WISE. you can register your account in just few minutes and you can use your debit or credit card or bank transfer to make the payment and is very simple and convenient. the fees and currency rate is very fair as well. if you have any problem or confuse, feel free to contact us on whatsapp for prompt response. please pay the total amount of your order + the fees . once you submit your order you may contact us on whatsapp for more info regarding payment. +62 812 6529 6744
CREDIT CARD PAYMENT
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we do accept the credit cards payment as well, once you submit your order or you know what you want. contact us on whatsapp and tell us that you want to pay with credit card. we will sent you a link to pay. you may see that payment is failed for several times at first, it is because your card is not familiar with our credit card merchant yet. but no worry it is completely normal. once you try several times it will went through. and you can sent the payment proof to us. IT IS COMPLETELY SAFE.
CUSTOMS
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When shipping internationally customs fee is unavoidable. We sadly have have no control over this, it's also unpredictable how much an individual will be charged and WHO will be charged, some get charges and some doesn't. if customs are charged, customer will have to pay for it, but we usually mark it as a gift or a cheap bag, so customs charges may not happen to you because we have try our best for customer to avoid customs
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if lets say your product get seized, dont worry, we will re-ship the items once!!! but customer ought to pay the shipping fees ONLY! YOU DONT NEED TO PAY FOR THE BAGS, ONLY SHIPPING FEES usually it is minimum of $30 depend on the size
OUR PRODUCT QUALITY
Since we have been in this industry for 4 years now, we sure dealt with a lot of clients. we have received a lot of feedback and we are very proud to state that 98/100 customers are constantly satisfied with our product. we put such a great amount of exertion into finding which factory that produce certain brand with best quality to sell it to you. your satisfaction have always been our main priority.
Our products are all made out of GENUINE leather. you can definitely use our product for a long period of time BUT how long it LASTS is based on how you are taking care of the bag. a bit of reminder, take care of your cheaper bag like you take care of the expensive one. in that way, your bag will last so much longer.
keep in mind slight difference will always exist.
ANY REQUEST
If you can't find a product or brand that you want, please let us know by sending us some picture of the product that you want. we will definitely add them in the future as we make sure it is already in a best quality. but please request something you would like to buy.
If you found out that our bag quality is not good enough, please let us know, just shoot us an email and tell us which brand or which bag that the quality is off. we will improve ourself for the better product in the future.